FREQUENTLY ASKED QUESTIONS

You can reach the Genesis support team via email at [email protected] or by submitting a ticket through our website. You can also use the contact form on the “Contact Us” page.

Yes, your funds are secure. Genesis follows strict security protocols, keeping client funds in segregated accounts, and adhering to regulatory standards to ensure their protection.

Yes, Genesis offers corporate accounts. Additional documentation such as corporate registration papers and a list of authorized signatories is required.

Genesis currently supports accounts in USD. All of you account balances will be shown in USD.

Genesis offers a range of account types, including Standard, ECN, and VIP accounts, each with different spreads, commissions, and features. You can visit the "Accounts" section on the website to compare each trading account.

You can upload your documents directly through the client portal. Once logged in, go to the “Verify Account” section to upload the necessary documents.

You can check your balance by logging into the Genesis FX Markets trading platform and navigating to the “Dashboard” or “Live Account” section.

If your personal information changes, log in and update your details in the “My Profile” section and click "edit". Some profile changes may require additional KYC documentation.

To close your account, contact our support team via email or by submitting a ticket, and they will guide you through the process.

The minimum age to open a trading account with Genesis is 18 years old.

Document verification typically takes 1–3 business days, depending on the volume of requests and the accuracy of the documents submitted.

Client funds are stored in segregated accounts and are insured according to regulatory requirements, ensuring they remain protected at all times. 2FA is also required to complete certain operations such as client withdrawals.